Terms & Conditions

Bellaz Vision offers subscription-based access to its digital signage platform and related services. Customers may choose from the available subscription plans and billing options offered at the time of purchase, including monthly and annual payment plans. The previously available 5-year subscription plan has been discontinued and is no longer available. A one-month discount is applicable only for customers who choose to prepay for an annual subscription under the Enterprise Plan. This one-month discount is not applicable to Basic or Premium plans. Subscription plans, features, pricing, and billing cycles may vary depending on the selected package, number of screens, devices, licenses, users, branches, or locations. Bellaz Vision reserves the right to revise, modify, discontinue, or introduce subscription plans, features, pricing, or billing terms at any time.

If a customer wishes to purchase Bellaz Vision digital players, a separate email request must be sent specifying the desired player model and required quantity. Upon receiving the request, Bellaz Vision will provide a quotation with detailed hardware specifications and pricing. To proceed with the order, the customer must issue a purchase order confirming the selected model and quantity. All hardware orders will be processed separately from the subscription plan. Hardware pricing is exclusive of installation charges unless specifically mentioned in the quotation.

Installation and deployment charges are not included in the subscription fee or hardware cost unless clearly stated in writing. Installation costs may vary depending on site conditions, location, branch-specific requirements, network availability, electrical readiness, mounting requirements, and other site-related factors. If installation support is required by the customer, Bellaz Vision may provide a separate quotation after evaluating the site requirements. The customer is responsible for ensuring that the required site infrastructure is ready before installation or deployment.

Subscription fees must be paid in advance for the selected subscription duration and plan. Hardware payments must be made in full prior to deployment, dispatch, or installation. Subscription pricing is exclusive of applicable GST/VAT and any other government taxes unless specifically mentioned otherwise in writing. Applicable taxes will be charged separately as per prevailing laws. Any delay in payment may result in delay, suspension, or restriction of services until the outstanding payment is cleared. Bellaz Vision reserves the right to suspend access to the SaaS portal, support services, or related services in case of non-payment, delayed payment, failed payment, or payment dispute.

Bellaz Vision digital hardware comes with a one-year warranty covering manufacturing defects only. The warranty does not cover physical damage, misuse, unauthorized modifications, improper installation by third parties, electrical faults, water damage, negligence, power fluctuations, or damage caused by external factors. Continuous SaaS portal access and standard support are included in the subscription fee for the active subscription period. Support will be provided only for active subscriptions and eligible Bellaz Vision products or services.

A minimum 12-month commitment is required for yearly subscription plans. Once the subscription is activated, cancellations are not permitted, and no refunds will be provided for unused periods. Hardware costs are non-refundable after installation, deployment, dispatch, or delivery unless otherwise required by applicable law or agreed in writing by Bellaz Vision. Any request for cancellation, refund, or service termination must be submitted in writing to Bellaz Vision. Bellaz Vision reserves the right to review cancellation or refund requests on a case-by-case basis.

Customers can upgrade their subscription plan at any time, subject to the available plans offered by Bellaz Vision. However, downgrades are not permitted under any condition. Once a subscription has been upgraded to a higher plan, it cannot be downgraded back to a lower plan during the active subscription period. Clients may expand their network by adding additional screens, devices, licenses, users, branches, or locations. Such additions will be adjusted according to the prevailing subscription terms and pricing structure. Additional hardware, installation, configuration, or training charges may apply depending on the scope of expansion.

When a customer upgrades to a higher subscription plan, no extra payment is required at the time of upgrade. The remaining subscription value of the existing plan will be calculated based on the current plan's rate. This remaining value will then be converted into the equivalent number of days under the upgraded plan's higher rate. As a result, the customer will receive immediate access to the upgraded plan, and the subscription expiry date will be shortened proportionally based on the higher plan pricing. No refund, cash adjustment, credit refund, or reverse downgrade will be permitted after the upgrade is activated.

Customers can manage the number of screens from the client portal login. Customers are permitted to increase or decrease the number of screens at any time during the active subscription period, subject to system availability and applicable plan limits. Any increase or decrease in the number of screens will be adjusted on a pro-rata basis against the remaining subscription value. When screens are added, the subscription expiry date will be shortened because the remaining subscription value is applied to a higher screen count. When screens are reduced, the subscription expiry date will be extended because the remaining subscription value is applied to a lower screen count. No additional payment is required at the time of increasing screens, and no refund will be issued at the time of reducing screens. The adjustment will be reflected only through the revised subscription expiry date.

The customer is responsible for providing suitable electrical, internet, network, and physical infrastructure required for installation and smooth operation of the Bellaz Vision platform. The following are not included in the subscription or hardware pricing unless specifically agreed in writing: Additional cabling, network setup, civil work, structural modifications, mounting arrangements, electrical work, internet connection, display screens, third-party software, or any other external infrastructure. Bellaz Vision shall not be responsible for performance issues caused by poor internet connectivity, power failure, third-party network issues, incompatible hardware, customer-side infrastructure limitations, or any factor beyond Bellaz Vision's reasonable control.

Bellaz Vision may provide complimentary online training for up to one hour per session, if required, up to two times per year. Additional training sessions beyond the complimentary limit will be chargeable on an hourly basis. An online training manual may be provided free of cost to help users understand and operate the Bellaz Vision platform effectively. Customers are responsible for ensuring that their staff attend training sessions and use the platform as instructed.

All technical issues must be reported via customer portal login or email: info@bellazvision.com Upon receipt of the support request, Bellaz Vision will issue a support ticket number. Our team will provide an initial response within 48 hours from the time the ticket is created. Resolution time may vary depending on the nature, complexity, severity, third-party dependency, and customer-side infrastructure conditions. Support requests raised through unofficial channels may not be treated as valid support tickets.

Customers must use the Bellaz Vision platform only for lawful and authorized purposes. Customers are responsible for all content uploaded, displayed, scheduled, published, or distributed through the Bellaz Vision platform. Customers must not upload, publish, or display content that is unlawful, defamatory, abusive, obscene, misleading, infringing, offensive, harmful, or in violation of any applicable law or third-party rights. Bellaz Vision reserves the right to suspend, restrict, or remove access if the platform is used in violation of these Terms & Conditions or applicable laws.

Customers remain fully responsible for the content uploaded or displayed through the Bellaz Vision platform, including images, videos, text, graphics, promotional material, advertisements, and other media. Bellaz Vision does not claim ownership of customer content. However, the customer grants Bellaz Vision the limited right to process, store, transmit, and display such content only for the purpose of providing the subscribed services. Bellaz Vision shall not be responsible for any claims, damages, losses, or legal issues arising from customer-uploaded content.

All software, platform features, user interfaces, designs, technology, documentation, trademarks, logos, brand names, and proprietary materials related to Bellaz Vision remain the exclusive property of Bellaz Vision or its licensors. Customers are granted a limited, non-exclusive, non-transferable right to use the Bellaz Vision platform during the active subscription period. No ownership rights are transferred to the customer under these Terms & Conditions. Customers must not copy, modify, reverse engineer, reproduce, distribute, resell, or misuse any part of the Bellaz Vision platform or technology.

Both parties agree to maintain strict confidentiality regarding pricing, commercial terms, business information, technical details, platform features, proprietary technology, and any confidential information shared during or after the engagement. Confidential information must not be disclosed to any third party without prior written consent, except where required by law. This confidentiality obligation shall continue even after the expiry, cancellation, or termination of the subscription or engagement.

Bellaz Vision shall not be liable for any direct, indirect, incidental, consequential, special, or business losses arising from misuse, unauthorized alterations, third-party network failures, power outages, internet issues, customer-side infrastructure problems, or external factors affecting system performance. Bellaz Vision shall not be responsible for loss of revenue, loss of profits, loss of business opportunities, loss of data, interruption of business, reputational loss, or any indirect or consequential damages. The total liability of Bellaz Vision, if any, shall be limited to the amount paid by the customer for the specific service giving rise to the claim.

Bellaz Vision may suspend or terminate services if the customer fails to make payment, violates these Terms & Conditions, misuses the platform, engages in unlawful activity, or causes harm to the platform, systems, users, or third parties. Upon termination or expiry of the subscription, access to the Bellaz Vision SaaS portal and related services may be disabled. Customers are responsible for downloading or backing up any required content before the end of the subscription period. Bellaz Vision shall not be responsible for loss of access to content, data, or settings after subscription expiry, cancellation, suspension, or termination.

The Bellaz Vision platform may depend on third-party services such as internet service providers, hosting providers, payment gateways, cloud infrastructure, device manufacturers, software tools, or external integrations. Bellaz Vision shall not be responsible for service interruptions, delays, data loss, performance issues, or failures caused by third-party services or systems beyond its control. Use of third-party services may be subject to the terms and policies of those third-party providers.

Bellaz Vision shall not be liable for any delay, failure, interruption, or non-performance caused by events beyond its reasonable control. Such events may include natural disasters, fire, flood, power failure, internet outage, cyberattacks, government restrictions, strikes, war, pandemic, lockdown, supplier failure, or any other event beyond reasonable control.

Bellaz Vision reserves the right to update, modify, suspend, discontinue, or change any part of its website, platform, subscription plans, features, pricing, hardware offerings, or services at any time. Bellaz Vision may also update or modify these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website, platform, or services after such changes constitutes acceptance of the revised Terms & Conditions.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. The courts of Mumbai, India, shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms & Conditions, the website, services, subscriptions, hardware purchases, installation, support, or any related engagement with Bellaz Vision.

For any questions regarding these Terms & Conditions, please contact: Bellaz Vision Email: info@bellazvision.com Website: www.bellazvision.com Address: Mumbai - INDIA